Tuesday, November 27, 2012

JIRA not working in Internet Explorer - JS errors

After upgrading to the lastest version of JIRA (5.2) some users reported that they get errors in Internet Explorer and JIRA is unusable.
The error they saw:

Full error message:
======== Start error log ==========
 
Webpage error details
 
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C; .NET4.0E; .NET CLR 1.1.4322)
Timestamp: Tue, 27 Nov 2012 09:53:17 UTC
 
 
Message: 'window.Raphael.svg' is null or not an object
Line: 20
Char: 1
Code: 0
URI: https://jira/s/en_USjgiham-418945332/812/95/1/_/download/superbatch/js/batch.js
 
 
Message: 'JIRA.FormDialog' is null or not an object
Line: 1
Char: 13
Code: 0
URI: https://jira/s/en_USjgiham-418945332/812/95/0fe07bcec0e611fd1ab0042e98d11ba6/_/download/contextbatch/js/atl.general/batch.js
 
 
Message: 'JIRA' is null or not an object
Line: 1
Char: 1
Code: 0
URI: https://jira/s/en_USjgiham-418945332/812/95/1.0/_/download/batch/jira.webresources:group-pickers/jira.webresources:group-pickers.js
 
 
Message: 'JIRA' is null or not an object
Line: 1
Char: 14
Code: 0
URI: https://jira/s/en_USjgiham-418945332/812/95/1.0/_/download/batch/jira.webresources:user-pickers/jira.webresources:user-pickers.js
 
 
Message: 'AJS.MultiSelect' is null or not an object
Line: 35
Char: 1
Code: 0
URI: https://jira/s/en_USjgiham-418945332/812/95/1.0/_/download/batch/jira.webresources:jira-fields/jira.webresources:jira-fields.js
 
 
Message: Object doesn't support this property or method
Line: 1
Char: 1
Code: 0
URI: https://jira/s/en_USjgiham-418945332/812/95/1.0.54/_/download/batch/com.atlassian.jira.jira-quick-edit-plugin:quick-form/com.atlassian.jira.jira-quick-edit-plugin:quick-form.js
 
 
Message: 'JIRA.Forms' is null or not an object
Line: 1
Char: 1
Code: 0
URI: https://jira/s/en_USjgiham-418945332/812/95/1.0.54/_/download/batch/com.atlassian.jira.jira-quick-edit-plugin:quick-create-issue/com.atlassian.jira.jira-quick-edit-plugin:quick-create-issue.js
 
 
Message: 'jira.app' is null or not an object
Line: 85
Char: 5
Code: 0
URI: https://jira/s/en_USjgiham-418945332/812/95/1.1.1/_/download/batch/com.atlassian.administration.atlassian-admin-quicksearch-jira:admin-quicksearch-webresources/com.atlassian.administration.atlassian-admin-quicksearch-jira:admin-quicksearch-webresources.js
 
 
======== End error log =========

Solution:
The easiest solution is adding the website to IE's trusted sites' list.
The particular setting that causes the problem is in Internet Options -> Security -> Custom Level -> ActiveX controls and plug-ins -> Binary and script behaviors is not Enabled.

1 comment:

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